Book Your Mobile Detailing

1.1 Bookings

• All appointments must be made via our official online booking system or through authorised company representatives.
• You must provide your full name, address, contact number, email address, and vehicle details to secure your booking.

1.2 Payments

• Full payment is required at the time of booking unless otherwise agreed in writing.
• All payments are processed securely through Stripe, and no booking will be confirmed until payment is received.

1.3 Pricing & VAT

• All prices are quoted in GBP (£) and are exclusive of VAT unless otherwise stated.
• VAT will be applied at the prevailing UK rate at checkout.
• Prices are subject to change without notice, but once booked, your quoted price is guaranteed.

1.4 Deposits (if applicable)

Where a deposit option is offered, the remaining balance must be settled before or upon completion of the service.

1.5 Payment Failures & Disputes

If a payment fails or is later disputed, Gent Brothers Ltd reserves the right to recover the outstanding balance, including any associated costs, through formal recovery channels.

2.1 Cancellations by Customer

• More than 24 hours before appointment: Full refund or free reschedule.
• Within 24 hours of appointment: 50% cancellation fee applies.
• On arrival or "no-shows": Full charge applies.

2.2 Cancellations by SuprClean Detailing

• We reserve the right to cancel or reschedule appointments due to unforeseen circumstances, including extreme weather, staff illness, access issues, or operational delays.
• If we initiate a cancellation, you will be notified promptly and offered a full refund or rescheduled appointment.

3.1 Access

• You must ensure safe and legal access to the vehicle at the agreed time and location.
• If the property is gated or restricted, please provide clear access instructions when booking.

3.2 Parking & Space

• We require enough space to park our van and work safely around your vehicle (approx. one car length on all sides).
• Any parking charges, permits, or restrictions are your responsibility.

3.3 Water & Power

• Our service is completely mobile — no water or electricity supply is required from you.
• All equipment and power are contained within our vans.

4.1 Vehicle Condition

• The Maintenance Clean service is designed for vehicles that are in generally clean and well-maintained condition.
• If the vehicle is excessively dirty, contains heavy pet hair, sand, stains, or other challenging conditions, additional charges may apply.

4.2 Assessment

Our detailers may inspect the vehicle before starting work. Any additional charges will be agreed upon before proceeding.

4.3 Valuables

• Please remove all personal belongings from the vehicle before your appointment.
• SuprClean Detailing will not be held responsible for loss or damage to personal items left inside the vehicle.

6.1 Subcontractors

• SuprClean Detailing works with trusted, experienced, and insured subcontractors who carry out detailing services on our behalf.
• All subcontractors are trained to meet our standards for quality, professionalism, and customer care.

6.2 Responsibility

• While services may be carried out by subcontractors, the contract remains with Gent Brothers Ltd.
• All payments, guarantees, and customer support are managed by us directly.

7.1 Care & Attention

• We take the utmost care with every vehicle, using safe, professional detailing methods.
• However, we are not responsible for pre-existing damage, defects, or weak points such as stone chips, peeling paint, worn fabrics, or damaged seals.

7.2 Damage Reporting

• Any accidental damage caused by our team must be reported to us within 24 hours of the service being completed.
• All claims will be investigated fairly and promptly.

7.3 Liability Limit

• Our liability for any confirmed damage is limited to the cost of the service provided or the reasonable cost of repair, whichever is lower.
• We are not liable for indirect, incidental, or consequential losses (e.g., loss of use or income).

8.1 Refunds

Refunds are only issued where:

• The booking was cancelled in accordance with our policy, or
• We were unable to deliver the service due to our own fault, or
• A justified complaint is raised within 24 hours of service completion.

Refunds will be processed via the original payment method within 3–5 working days.

8.2 Service Guarantee

• Customer satisfaction is our top priority. If you are unhappy with the result, please contact us within 24 hours of your appointment.
• We will review the issue and, if necessary, arrange a free rework or partial refund.

10.1 Data Use

Personal data collected during booking (e.g., name, contact details, vehicle information) is used solely for processing your appointment and service delivery.

10.2 Compliance

• We comply fully with the UK General Data Protection Regulation (UK GDPR).
• Data is stored securely and will never be sold or shared except with third parties essential to service delivery (e.g., Stripe for payment processing).

10.3 Data Retention

Customer and transaction records are kept securely for up to 6 years in accordance with HMRC and accounting requirements.